Angus PeaceyinKnoldhill Insights5 Steps to Transform your Contact CentreTime to move past Waterfall as a project management paradigmFeb 23, 2021Feb 23, 2021
Angus PeaceyZero-based Process DesignDon't drag past inefficiencies into the future!Jun 26, 2020Jun 26, 2020
Angus PeaceyCustomer Objectives ..Sales will not know what to ask the customerJun 23, 2020Jun 23, 2020
Angus PeaceyinKnoldhill Insights2: Cloud Contact Centers — Key Uncertainties to ConsiderMaking sense of our uncertain timesJun 18, 2020Jun 18, 2020
Angus PeaceyinKnoldhill InsightsPart 1: Cloud Contact Centers — New Rules of the GameAngus Peacey, Principal Consultant, KnoldhillJun 3, 2020Jun 3, 2020
Angus PeaceyinKnoldhill InsightsAdjusting your Cloud Product Deployment/Offer to a Coronavirus Driven World — IntroductionAngus Peacey, Principal Consultant, KnoldhillJun 3, 2020Jun 3, 2020
